FAQ

We are committed to size inclusivity. As a quick reference, if you typically wear

• Women's size 2-10, we recommend ordering a S/M gown
• Women's size 10-18, we recommend ordering a L gown
• Women's size 18-24, we recommend ordering an XL gown

For more details see our Sizing page

We want you to feel confident in your purchase. Returns are accepted:

• Within 10 days of delivery
• Items must be unworn, unwashed, and in original condition, with all tags still attached

Please note:

• Returns cannot be processed without the original order number included inside the package
• Return shipping costs are the responsibility of the customer
• Once we receive and inspect your return, a refund will be issued to your original payment method within 14 business days
• At this time, we are unable to offer exchanges. If you need a different size or style, please place a new order.
• If you are returning due to a quality or defect concern, please email us at returns@shopuntethered.com

Returns Can Be Mailed To:
Untethered
350 Washington Street
Suite 218
Wellesley Hills, MA 02481

Do you ship internationally?

At this time we only ship within the United States.

Which carrier do you use?

All orders are shipped via UPS.

How much is shipping?

We cover the cost of shipping for your original order. However, return shipping is the responsibility of the customer unless your gown is defective or damaged.

Do you offer expedited shipping?

We do not offer expedited shipping at this time. Most orders are processed and shipped within 72 hours of purchase.

When will my order arrive?

Most orders arrive within 5–7 business days. You’ll receive a UPS tracking number as soon as your order ships.

Our gowns are made from 94% organic cotton and 6% spandex, designed for softness, stretch, and durability. To keep them looking and feeling their best, please follow these care guidelines:

• Machine wash cold with like colors
• Use a gentle or delicate laundry detergent
• Tumble dry low
• Do not iron
• Do not bleach
• Do not dry clean

We’d love to hear from you!

Have a general question? Email:
info@shopuntethered.com

Have a concern about your gown or need to make a return? Email: returns@shopuntethered.com

Untethered is a true small business, built with care and heart. That means we’re often balancing many things behind the scenes, but every message matters deeply to us. We read each one personally and do our very best to respond within 3–5 business days.

Thank you for your patience and for supporting us.